14 Jun 2010
A recent survey of over 100 customers selected at random gave PenTech a ringing endorsement for its quality of service.
Over half the respondents scored "Excellent" and another 36% as good. Only 7% thought that we were satisfactory or average. Thankfully, nobody thought we were poor.
Jerry Ross-Edwards who is in day to day charge of Operations stated
"Naturally we are really delighted with these results. The customers were selected at random and the response was terrific so this gives us a really good insight into what our customers think and what is important to them. Of course we are never satisfied - we are already planning on how to improve service, reduce turnaround times and provide even more value to our customers"
PenTech was recently launched as a distinct division with its own brand within the Pen Mobile Group, bringing together Repair and Maintenance, Installations and Surveys into a focused Technical Services team. It continues to expand in response to strong growth in customer and repair volumes whilst maintaining its focus on customer service and value.
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